Refund Policy
Introduction
This Refund Policy outlines the terms under which any payments made through our website or in connection with our real estate services may be considered for a refund. By engaging with our services, you agree to the terms stated below.
Booking and Payments
All payments made towards property bookings, reservations, or service fees are subject to the terms agreed upon at the time of transaction. This may include booking amounts, advance payments, or consultancy charges.
Refund Eligibility
Refunds are not guaranteed and are subject to the nature of the transaction. A refund may be considered under the following circumstances:
- Duplicate or excess payment made by the user
- Cancellation of a booking within the permitted time frame (if applicable)
- Non-availability of the selected property after confirmation
Any refund request must be supported by valid proof of payment and relevant transaction details.
Non-Refundable Cases
The following situations are generally not eligible for refunds:
- Change of mind after booking confirmation
- Delays caused by third parties such as developers, legal authorities, or financial institutions
- Failure to complete documentation or payment obligations from the buyer’s side
- Any service charges, administrative fees, or consultation fees once the service has been initiated
Refund Process
To request a refund, users must contact us through the official communication channels provided on our website. All requests will be reviewed on a case-by-case basis.
If approved, refunds will be processed within a reasonable time frame and will be issued through the original mode of payment, unless otherwise agreed.
Processing Time
Refund processing times may vary depending on the payment method, banking procedures, and verification requirements. We are not responsible for delays caused by financial institutions or payment gateways.
Third-Party Involvement
In cases where payments are made directly to builders, developers, or third-party partners, the refund policy of the respective party will apply. We do not control or guarantee refunds in such cases.
Policy Updates
We reserve the right to modify this Refund Policy at any time without prior notice. Updated terms will be reflected on this page.
Contact Us
For any refund-related queries or requests, please contact us using the details provided on our website.